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BlackBerry® Curve™

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New Contributor
adorsche
Posts: 3
Registered: ‎03-20-2013
My Device: blackberry curve 8520
My Carrier: 1+1

disfunction of my blackberry

hi, my blackberry curve 8520 annonced only " reload software 552 ", what to do?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: disfunction of my blackberry

Hello adorsche

 

Welcome to BlackBerry Support Forums

 

Please try this Knowledge Base to recover your device from this error :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

I hope you have your device previous backup.

 

 

Additional Information:

KB18751 : Error "Reload Software: 552" is displayed on the BlackBerry smartphone

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New Contributor
adorsche
Posts: 3
Registered: ‎03-20-2013
My Device: blackberry curve 8520
My Carrier: 1+1

Re: disfunction of my blackberry

thanks for your quick answer, I try to do the things, but my english is so bad, I don't understand all your helps

but thanks for all

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: disfunction of my blackberry

Hello adorsche

 

 

Just follow the first Knowledge Base , and let us know if you have any problem .

 

 

Good luck.

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New Contributor
adorsche
Posts: 3
Registered: ‎03-20-2013
My Device: blackberry curve 8520
My Carrier: 1+1

Re: disfunction of my blackberry

:Flowers:

where I can found " BlackBerry desktop management ", I know it seeme to be stupid, but I don't be able to find it

Thank for help

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: disfunction of my blackberry

Hello adorsche

 

 

Sorry to hear that you're still unable to recover your device,  If you're running windows then download the most recent version of BlackBerry Desktop Software  BlackBerry desktop software .After downloading Install it on your PC .

 

For you help I am copying those direction as given within the Knowledge Base , just follow it :

 

BlackBerry Desktop Software 6.0 to 7.0:

  1. Remove the battery from the back of the BlackBerry Smartphone.
  2. Connect the BlackBerry smartphone to the computer using a USB cable.
  3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get UpdateUpdate Later or View other versions
  4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
  5. In the Update Options screen there is the option to enter the email address to be notified in future when there may be new software versions available. 
    1. fill in the checkbox and enter the email address in the text field to receive email notifications
    2. uncheck the checkbox and leave the text field blank to not receive updates.
  6. Reinsert the Battery which was removed in step 1
  7. Click Install Update
    Note:
     there may be a prompt to activate the device wirelessly after the upgrade.

So try it and let us know.

 

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