08-08-2012 03:19 PM
hi there,
my son has downloaded an app from app world called "live animated thunder lightning" now he cant do anything with the phone. it has lightning flashes on the desktop but when he presses the buttons nothing happens.
please can someone help we have removed the battery but when it re boots it still does nothing.
many thanks
Dave
Solved! Go to Solution.
08-08-2012 03:21 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, attempt to remove that app.
Good luck and let us know!
button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
08-08-2012 03:29 PM
sorry im new to the blackberry. could you tell me which key is the escape key.
many thanks
Dave
08-08-2012 03:34 PM
button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
08-08-2012 03:49 PM
thats great, it worked.
Many Many Thanks
Dave
08-08-2012 04:18 PM
button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||