08-08-2012 03:19 PM
my son has downloaded an app from app world called "live animated thunder lightning" now he cant do anything with the phone. it has lightning flashes on the desktop but when he presses the buttons nothing happens.
please can someone help we have removed the battery but when it re boots it still does nothing.
Solved! Go to Solution.
08-08-2012 03:21 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, attempt to remove that app.
Good luck and let us know!
08-08-2012 03:34 PM
08-08-2012 04:18 PM