BlackBerry® Curve™

[doubleSA]

Everytime I try to download music or video files on my 8520, the downloads fail or download only a few seconds of the content! What could be the cause?!

[sdgardne]

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!

If not, then unfortunately, since you listed, in your profile here, "8520" as your carrier, I cannot tell if you are in an area in the world that has been experiencing this problem. Nevertheless, you should contact your mobile service provider for formal support as many who have report that they are told that it is "network congestion" issue, but blame shifts back and forth between RIM and the carriers. In any event, a formal ticket, opened with your provider, is the only way for this issue to receive adequate attention.

Good luck!

[cochamarco]

maybe you have low signal from your blackberry , try go outside