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New Contributor
TashKP
Posts: 3
Registered: ‎05-25-2013
My Device: Curve 8520

email, FB, Twitter & BBM suddenly stopped working

I topped my phone credit up and eveerything with my phone was working fine. Then all of a sudden I'm not able to send or recieve emails, Facebook and twitter won't reload now and BBM isn't working at all. I've done a hard re-boot but still nothings working.

 

Any ideas on whats wrong or how to make it work again

 

thanks

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: email, FB, Twitter & BBM suddenly stopped working

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
TashKP
Posts: 3
Registered: ‎05-25-2013
My Device: Curve 8520

Re: email, FB, Twitter & BBM suddenly stopped working

thanks I registered my phone and deleted the service books but now I can't workout how to send the service books. I'm pretty confused right now

 

And my phone is now saying it's having a problem connecting with the server so I can't add my email account again

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: email, FB, Twitter & BBM suddenly stopped working


TashKP wrote:

thanks I registered my phone and deleted the service books but now I can't workout how to send the service books. I'm pretty confused right now


Well, the KB with instructions has very clear step-by-steps...but, from "can't workout", I can't tell at all where in that process you are stuck...


TashKP wrote:

 

And my phone is now saying it's having a problem connecting with the server so I can't add my email account again


Well, if you were in the midst of doing the 3 steps, you would not even be to this point. So, sadly, I'm now as confused as you are, since I can't figure out just what you've now done...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
TashKP
Posts: 3
Registered: ‎05-25-2013
My Device: Curve 8520

Re: email, FB, Twitter & BBM suddenly stopped working

I have registered my phone per the 1st step

 

and deleted the service books as said in the 2nd step

 

I'm just unable to figure out how to send the service books as it says in the 3rd step

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: email, FB, Twitter & BBM suddenly stopped working


TashKP wrote:

 

I'm just unable to figure out how to send the service books as it says in the 3rd step


Yeah...I got that from your earlier post. But, the KB that contains the instructions for sending the Service Books has 3 methods, and multiple steps within each method. From merely "unable to figure out", I can't tell at all where, in that KB, you are...and hence can't figure out what to help you with. If you would cite the Methods from the KB that you try, along with what from the KB you can't figure out, then I might be able to help...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.