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mmckenzie
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mmckenzie
Posts: 3
Registered: ‎05-08-2008

email issue

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‎10-07-2009 01:35 PM

My emails are coming in to my "message" file not the email file and so when I try to reply I can only save and not send.
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sdgardne
Posts: 39,329
Registered: ‎11-28-2008
My Carrier: TMobile

Re: email issue

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‎10-07-2009 01:51 PM

Hi there!

 

It sounds like some service books and such are corrupt...try this:

 

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now

 

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service

 

Hope that helps. Good luck and let us know!

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mmckenzie
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mmckenzie
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Re: email issue

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‎10-07-2009 02:54 PM

That didn't seem to work.  I went to the host routing table and, by the way, everything there said "cingular" even though I have AT&T.  Don't know if that matters.  I resent the service books from the AT&T wab site and did a hard reset adn still can't reply to an email.  Thanks.
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JSanders
Posts: 67,297
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Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: email issue

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‎10-07-2009 03:03 PM

Cingular = ATT, don't fret over that.

 

Have you done a device upgrade or OS reinstall lately? Sometimes, that will cause this issue.

 

Go to your Options > Advanced > Service Books and delete ALL entries containing an email address.

 

Then, With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

Now, go back to the ATT BIS login site and resend your service books.

 

 

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