BlackBerry® Curve™

[mtchickadee2000]

I received an email on my phone stating that my Blackberry ID account was locked due to too many failed attempts.  These were not attempts that I made.  It gave me the link to reset my password.   When I enter my blackberry email address and the captcha I receive the following notice:

To receive your password reset email at a different email address, you must temporarily forward your email before you click the Submit button.

Following that link (and a few more) it instructs me to go into email setup on my phone and enable forwarding of my mail.  I do that and click save and I get the message that my secret question can not remain blank.  I do know the answer for the question.  When I enter that and save it asks me to enter my password.  I can't do that as the password needs to be reset.  How to I get through that last step.  I know what my password was but it isn't working.

Any help would be greatly appreciated.

[FozzieBear · Accepted solution]

Hello mtchickadee2000,

Welcome to the BlackBerry Support Community.

You can reset your BlackBerry® ID password as shown here:

How to change or reset a BlackBerry ID password - http://www.blackberry.com/btsc/KB26361

Once it has been reset, attempt to login with the new one.

We hope this helps.

Thank you.

[mtchickadee2000]

FozzieBear!

I love you!  Thank you so much.  That led me to getting the password reset.  I followed the step 2 which was From a BlackBerry smartphone with BlackBerry® 6.

I appreciate your help so much!

[FozzieBear]

You're welcome Glad to hear that it worked for you!