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BlackBerry® Curve™

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New Contributor
slartibartfasty
Posts: 4
Registered: ‎05-10-2011
My Device: curve 8520

email problem with blackberry

hi, over the weekend my blackberry curve seems to have shut  itself  down (possible the battery died)and when i restarted it all my emails had dissapeared apart from my registration email (dec 2009). it is also showing the following fault "uncaught exception index 9>=9". also some of the icons had changed position. i have checked with my service provider and there is no fault with my email account. somebodys help on this matter would be greatly appreciated.

Forums Veteran I
stevels400
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681

Re: email problem with blackberry

Hi

 

Its generally a sign that an app is interfering with the OS. have you recently downloaded anything or had an update?

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New Contributor
slartibartfasty
Posts: 4
Registered: ‎05-10-2011
My Device: curve 8520

Re: email problem with blackberry

thanks for coming back, to answer your question i havnt downloaded any apps recently, its my work fone so i very much just use it for email and calls. is there any way of checking if an app is interferering with the os?

New Contributor
slartibartfasty
Posts: 4
Registered: ‎05-10-2011
My Device: curve 8520

Re: email problem with blackberry

my blackberry wont receive any new emails, i didnt make that clear in my first post (sorry) id dont mind that the previous emails are gone its just that i need to be able to get new emails to my fone.  thanks

Forums Veteran I
stevels400
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681

Re: email problem with blackberry

On your BlackBerry device, go to:

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.


From your desktop PC:   http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

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If I have helped you please check the "Kudos" star on the right >>>>