Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Highlighted
New Member
Posts: 1
Registered: ‎03-08-2013
My Device: Curve 9320
My Carrier: T-Mobile

email setup curve 9320

Everytime i try to set up email i get the following message. Activation request failed. A service connection is unavailable. How do i sort this

Thanks

Hall of Famer II
Posts: 55,777
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email setup curve 9320

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB12660 "Activation request failed - a service connection is unavailable" when performing a wireless enterprise activation process

As you can see, that applies to BES...you did not say, so I can only assume (since that's the only on point KB). As such, you should work with your BES admin.


Good luck and let us know!


Get your 15% discount at ShopBlackBerry.com! Click Here for details.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.