Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Contributor
Lyner47
Posts: 32
Registered: ‎07-30-2012
My Device: Curve 9320
My Carrier: Vodafone
Accepted Solution

email

I have an email account.

I have an email account on my BlackBerry.

I recently encountered an "ear piece" problem with my BlackBerry 9320.

I brought it to my local Vodafone shop.

As a temporary measure I "reactivated" my "old" BlackBerry 8520.

However, I now cannot access email on my Blackberry 8520.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email

Hello,

How, exactly, did you "reactivate" your 8520? Did you do so in a manner that enabled full BIS services on it? If not, then you won't have email functionality.

Further, you "cannot access email"...it's pretty much impossible to guess what that means. Can you perhaps provide the step by step that you attempt, along with the specific results of each step? If there are any error messages, the full and accurate content of those would be most helpful indeed.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
Lyner47
Posts: 32
Registered: ‎07-30-2012
My Device: Curve 9320
My Carrier: Vodafone

Re: email

I have an email account on my BlackBerry Curve 9320.

I can and do receive emails.

I can and do forward emails.

 

I CANNOT REPLY TO EMAILS !!!!

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email


Lyner47 wrote:

 

I CANNOT REPLY TO EMAILS !!!!


There is no need to yell:

After all, you did not even say those words in your first post...and I cannot read minds.

 

Nevertheless, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
Lyner47
Posts: 32
Registered: ‎07-30-2012
My Device: Curve 9320
My Carrier: Vodafone

Re: email

[ Edited ]

Ok!

I have (or had) a Blackberry Curve 9320.

It gave me no end of problems.

Screen "freezing", "lock out",  "no response when turning on" etc etc.

 

I have now reverted tomy previous Blackberry Curve 8520 !!!!

 

However,I cannot set upmy email account on the 8520.


I go to setup

email settings

type in my user name, as per my Blackberry account

type in my password

Log in

 

and i receive the following message:-

"Blank user name.Type a valid user name"

 

If I go to "forgot password" - type in the user name - I get the following message:-


"Your password has been successfully sent to your Blackberry Device"

But where do I find this Device?

 

Help

 

thank you.

Lyner47

 

Please use plain text.
Contributor
Lyner47
Posts: 32
Registered: ‎07-30-2012
My Device: Curve 9320
My Carrier: Vodafone

Re: email

[ Edited ]

I have (or had) a Blackberry Curve 9320.

It gave me no end of problems.

Screen "freezing", "lock out", "no response when turning on" etc .

I have now reverted to my previous Blackberry Curve 8520!!!!

 

 However, I cannot set up my email account on the 8520.

I go to setup

email settings

type in my user name, as per my Blackberry account

type in my password, as per my Blackberry account

 

Log in

 

and I receive the following message:-

 

"Blank user name. Type a valid user name"

 

If I go to "forgot password" - type in the user name - I get the following message:-

 

"Your password has been successfully sent to your Blackberry Device"

But where do I find this Device?

 

I have been on line with my PC and confirmed my user name and password.

I have followed the guidelines and “Registered my device” as per KB

 

Lyner47

Please use plain text.