BlackBerry® Curve™

[Lyner47]

I have an email account.

I have an email account on my BlackBerry.

I recently encountered an "ear piece" problem with my BlackBerry 9320.

I brought it to my local Vodafone shop.

As a temporary measure I "reactivated" my "old" BlackBerry 8520.

However, I now cannot access email on my Blackberry 8520.

[sdgardne]

Hello,

How, exactly, did you "reactivate" your 8520? Did you do so in a manner that enabled full BIS services on it? If not, then you won't have email functionality.

Further, you "cannot access email"...it's pretty much impossible to guess what that means. Can you perhaps provide the step by step that you attempt, along with the specific results of each step? If there are any error messages, the full and accurate content of those would be most helpful indeed.

Thanks and let us know!

[Lyner47]

I have an email account on my BlackBerry Curve 9320.

I can and do receive emails.

I can and do forward emails.

I CANNOT REPLY TO EMAILS !!!!

[sdgardne · Accepted solution]

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Lyner47 wrote:

I CANNOT REPLY TO EMAILS !!!!

---

There is no need to yell:

• http://kathrynvercillo.hubpages.com/hub/What-People-Think-When-You-Type-in-All-Caps

After all, you did not even say those words in your first post...and I cannot read minds.

Nevertheless, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• If you have no CMIME entry, then skip the deletion
• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!

[Lyner47]

Ok!

I have (or had) a Blackberry Curve 9320.

It gave me no end of problems.

Screen "freezing", "lock out",  "no response when turning on" etc etc.

I have now reverted tomy previous Blackberry Curve 8520 !!!!

However,I cannot set upmy email account on the 8520.

I go to setup

email settings

type in my user name, as per my Blackberry account

type in my password

Log in

and i receive the following message:-

"Blank user name.Type a valid user name"

If I go to "forgot password" - type in the user name - I get the following message:-

"Your password has been successfully sent to your Blackberry Device"

But where do I find this Device?

Help

thank you.

Lyner47

[Lyner47]

I have (or had) a Blackberry Curve 9320.

It gave me no end of problems.

Screen "freezing", "lock out", "no response when turning on" etc .

I have now reverted to my previous Blackberry Curve 8520!!!!

 However, I cannot set up my email account on the 8520.

I go to setup

email settings

type in my user name, as per my Blackberry account

type in my password, as per my Blackberry account

Log in

and I receive the following message:-

"Blank user name. Type a valid user name"

If I go to "forgot password" - type in the user name - I get the following message:-

"Your password has been successfully sent to your Blackberry Device"

But where do I find this Device?

I have been on line with my PC and confirmed my user name and password.

I have followed the guidelines and “Registered my device” as per KB

Lyner47