Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
Posts: 1
Registered: ‎12-26-2012
My Device: curve 8520
My Carrier: vodafone

enterprise activation password?????

Hi, I did a security wipe on my blackberry curve 8520 to delete all the pictures and contacts etc as it was my mums phone and now when i go to set up it wont let me set my email up? the only option it gives me is to use a work email account with a blackberry enterprise server! Please can someone help as I cant use my bbm or anything!!! thanks.

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: enterprise activation password?????

Hi cameron01

 

Welcome to BlackBerry Support Forums

 

 

Before wiping your device are you using those BlackBerry Services ? Is your device provisioned with BIS . After wipe have you set your BlackBerryID .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Posts: 89,473
Likes: 23,787
Solutions: 6,122
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: enterprise activation password?????

As Prince stated, login the BlackBerryID at Options > Device > BlackBerryID.\

 

You can also try this:
1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code