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New Contributor
virajpatel
Posts: 5
Registered: ‎07-04-2012
My Device: blackberry curve-9300
My Carrier: idea

error cannot get new token due to device offfline state

I cant download any app from appworld or even cant access into Myworld. Its says "Cannot get new token due to device offline state.(Error id:40760)"

i reinstalled the appworld but its the same thing happening.Besides i have reset my BBID pasword through email as i forgot that. when i try to access in my mobile's bbid it says"Unable to update Blackberry ID account informtion while offline".

 

it seems smthing wrong with the "offline state".Actually whats this thing?. i am using curve 9300 without BES or BIS but with the normal edge internet enabaling apn settings for five months.every thing was fine.but this problem is occuring for two days.my browser and other installed apps working fine but not the appworld.Please Help me....................:smileysad:

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JSanders
Posts: 83,795
Likes: 22,791
Solutions: 5,874
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: error cannot get new token due to device offfline state

What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?





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New Contributor
virajpatel
Posts: 5
Registered: ‎07-04-2012
My Device: blackberry curve-9300
My Carrier: idea

Re: error cannot get new token due to device offfline state

i can't understand what you want to say please tell me every thing in detail

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Visitor
kvman6
Posts: 1
Registered: ‎07-04-2012
My Device: Curve 9300
My Carrier: Koodoo

Re: error cannot get new token due to device offfline state

I've been having the same problem the last 2 days.  I'm using v.6.0.534 and not able to update the software

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New Member
aruntyagi
Posts: 1
Registered: ‎07-11-2012
My Device: Blackberry Bold 9700
My Carrier: Airtel

Re: error cannot get new token due to device offfline state

Hi,

 

I have the same problem, cant download any app from appworld or even cant access into Myworld. Its says "Cannot get new token due to device offline state.(Error id:40760)"

 

I am using Bold 9700  without BES or BIS but with the normal edge internet enabaling apn settings for five months.every thing was fine. But this problem is occuring for two days.my browser and other installed apps working fine but not the appworld.Please Help me....................:smileysad:

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Developer
monmomo04
Posts: 58
Registered: ‎05-06-2012
My Device: Blackberry torch 9850
My Carrier: Voila

Re: error cannot get new token due to device offfline state

You might have this error when you have updated your blackberry app world application, if so the new version of blackberry app world suppose to work properly using a BIS (blackberry internet service) connection due new features added to it .
You can ask your carrier to give you the BIS

Hope I helped you.
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Visitor
krizz
Posts: 1
Registered: ‎08-04-2012
My Device: 8520 Curve
My Carrier: T-mobile

Re: error cannot get new token due to device offfline state

v5.0.0.900

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New Contributor
sphycokiller
Posts: 2
Registered: ‎08-04-2012
My Device: curve 8520
My Carrier: cell

Re: error cannot get new token due to device offfline state

im new to this forum so can somebody help ive got a blacberry 8520 curve and were the edge /gprs should be it is replaced by EN what is this?
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New Contributor
sphycokiller
Posts: 2
Registered: ‎08-04-2012
My Device: curve 8520
My Carrier: cell

EN instead of EDGE/GPRS

hi im new here can anyone help me on 8520 curve's screen there should be EDGE/GPRS displayed but instead there are EN showing what is this?

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New Member
livingstone
Posts: 1
Registered: ‎11-01-2012
My Device: 9300
My Carrier: vodacom

Re: error cannot get new token due to device offfline state

this is the sme problem i have now i dont know what i can do?

 

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