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BlackBerry® Curve™

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New Contributor
mollypiper
Posts: 3
Registered: ‎01-01-2013
My Device: curve 9300
Accepted Solution

error message - uncaught exception: shared webkit instance unavailable:null

I was browsing a web site through google when the page went blank and the above message came up. I can no longer access internet browsing on my blackberry as the message just comes up.

 

I don't know if i am on the right track to restart the MDS connection service, after looking at the help sections? Only problem is I don't have a clue how to do that.

 

Interestingly I can still access my facebook and ebay apps just not use google or internet browser.

 

Any help greatly appreciated.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: error message - uncaught exception: shared webkit instance unavailable:null

Hi mollypiper

 

Welcome to BlackBerry Support Forums

 

 

Have you recently Installed any new application on your device ? If you have then Uninstall or undo any changes that you did before this error appeared on your device.In Addition try those steps and see if that helps:

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Wait till a registration message comes in your message box for each email address you have .

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back  

 

Or you can call your Service provider for further help. Try it and let us know.

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New Contributor
mollypiper
Posts: 3
Registered: ‎01-01-2013
My Device: curve 9300

Re: error message - uncaught exception: shared webkit instance unavailable:null

Thank you. I hadn't installed anything recently but I followed all your instructions and now it all works again. Thank you for making it so clear to follow!

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: error message - uncaught exception: shared webkit instance unavailable:null

Hi mollypiper

 

 

                           You are most welcome.. We are Glad that your issue has been resolved :smileyhappy:

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.