For step-by-step instructions on changing the password in Visual Voicemail on your BlackBerry device, go to our Phone/Device Learning Center/Tutorials, select the manufacturer and model of your device, then review the Visual Voicemail Options tutorial under Voicemail in the left navigation box.
Turn on the password in your voice mailbox Call your voicemail box from your wireless phone by pressing and holding "1". If you have new messages, press the star key (*) to get to the voicemail Main Menu, then follow the steps below. If you have no new messages, follow the steps below. Press 4 for Personal Options Press 2 for Administrative Options Press 1 for Passwords Press 2 to turn password on