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BlackBerry® Curve™

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New Contributor
fquintella
Posts: 7
Registered: ‎09-18-2008
My Device: Not Specified

hanset not sending or receiving emails

My Blackberry simply stoped sending or receiving emails, since my cell operator had a problem with my line, which stayed unavailable for some days.

Since then I tried with another SIM card (from another line with a data package attached to) but it didn´t work.

I tried deleting and recreating the email accounts (I use two) associated with the handset through my cell operator´s Blackberry website, but it didn´t work.

Strangely, the email accounts' icons in the Blackberry screen, which I understand were supposed to disapear when the accounts were deleted and to reapear when they were receated, stayed there the whole time.

Also, when I enter the Conection Manager function in the Blackberry´s main menu and choose Service Status, the Blackberry Internet Service connection indicator says "not connected", while the network is ok.

I also tried taking the battery off several times between these attempts but it didn´t work.

Should I format my handset or something like ? How do I do it ?

Thanks for any help.

Fernando

Forums Veteran I
BBsingh
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: hanset not sending or receiving emails

can you send and receive PIN messages to another BB user? if no, there is no data service on your device.
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New Contributor
fquintella
Posts: 7
Registered: ‎09-18-2008
My Device: Not Specified

Re: hanset not sending or receiving emails

Can you tell me how to send a PIN message to another BB ? I never heard of it.

Rgds

FQ

Forums Veteran I
BBsingh
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: hanset not sending or receiving emails

-go to messages icon and push menu key and choose compose PIN.

 

-fot his to know the PIN number of the person you are sending PIN messages to and PIN can be found under OPTIONS-STATUS

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Regular Contributor
5eleven
Posts: 65
Registered: ‎05-08-2008
My Device: Bold 9650

Re: hanset not sending or receiving emails

Who is the cell provider?

 

That might help someone make a more accurate deduction - I'm more of a CDMA guy, so I don't know if resending service books will help on a SIM phone.