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BlackBerry® Curve™

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New Member
Posts: 2
Registered: ‎05-24-2013
My Device: vurve 9370
My Carrier: verizon

hardware problem, curve 9370 Keyboard locks

When battery gets down to about 1/3, keyboard locks up.

 

only way to unlock is to reboot

 

provider says "you need a new phone"

 

don't want a new phone

 

suggestions ?

 

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: hardware problem, curve 9370 Keyboard locks

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

 


 

You may also want to attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Posts: 2
Registered: ‎05-24-2013
My Device: vurve 9370
My Carrier: verizon

Re: hardware problem, curve 9370 Keyboard locks

Thanks for quick responce
1 remove and rplace battry sometimes helpa
2 recharge sometimes with remove and replace usually works

Have replaced battry and done wipe and reload

Problem oersists when batty low but not flat
Highlighted
Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: hardware problem, curve 9370 Keyboard locks

OK...you seem to have done some, but not all, of what I recommended above. Note that a "new" and a "known good" battery are not necessarily the same thing...while rare, a new battery certainly can be defective.

And, note also that if the problem indeed is hardware, then there is no way to actually diagnose that at an internet-distance...we can give you diagnostic things to try, but all they will actually do is rule in or out a specific software/OS cause...eventually, when none are revealed to be causal, then the most likely cause would be hardware...but that's a deductive process, requiring you to truly do everything recommended in order to actually rule those things out.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code