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BlackBerry® Curve™

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New Contributor
nellie1309
Posts: 2
Registered: ‎02-20-2013
My Device: curvee9300

hello all, i wonder if anyone can help me,my curve 9300 is driving me nuts.with error 80002,can i reset the pohne to factory setting

 
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Hall of Famer II
sdgardne
Posts: 47,301
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: hello all, i wonder if anyone can help me,my curve 9300 is driving me nuts.with error 80002,can i reset the pohne to factory setting

Hi and Welcome to the Community!

 

With merely the error code, I find nothing in the public KBs...with the full and exact error message, we might be able to do better understanding your situation and searching for an answer for you. Or, you can search as well:


As for your request to reset to factory settings, that indeed can be done:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

However, given how little we know about your present situation, it might be premature to actually do that...but it is your choice to make.

 

Good luck!


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New Contributor
nellie1309
Posts: 2
Registered: ‎02-20-2013
My Device: curvee9300

Re: hello all, i wonder if anyone can help me,my curve 9300 is driving me nuts.with error 80002,can i reset the pohne to factory setting

thanks, i cant get blackberry world, or facebook it wont send picture messages it says i need to update id when i click connect it says try again than i get that error message

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,301
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: hello all, i wonder if anyone can help me,my curve 9300 is driving me nuts.with error 80002,can i reset the pohne to factory setting

Is, "i need to update id" the exact and complete error message? I suspect not, and I really need that to be sure how to guide you. Please help me to help you...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.