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Robert_R
Posts: 11
Registered: ‎12-07-2012
My Device: blackberry curve 8520
My Carrier: vodafone

help with app world

Hi am wondering if anyone could help me , I had a bb 8520 before I got my bb 9320 and I had bought themes on my 8520 , I have looked on bb app world and I can get them for my bb 9320 but I have set up a diffrent email adress to the one that was on my 8520 , is there anyway I can access my old email through bb app world so I can download the themes I had paid for and purchased on my bb 8520 , I went to the themes a was wanting tried to puschase them and put in my old email adress but it says to enter the email adress which is linked to my bb app world could someone pls help me with this !
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sdgardne
Posts: 47,301
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: help with app world

Hello,

 

AppWorld records, including purchases, remain attached to the BB ID. Hence, you must use the same BB ID on the new device in order to transfer the apps to the new device. But, since you are already in a position where you've created a new BB ID, you must abandon that and shift this BB over to your old BB ID. To do so, refer:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

The resolution is indeed drastic, so please be sure you have a good backup from which to restore after completing the WIPE. Hopefully, your new BB ID has no records you need to retain (e.g., new purchases) as there is no automated way to merge two BB ID accounts.

 

Good luck!


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