Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
TillyNats
Posts: 3
Registered: ‎01-08-2013
My Device: Blackberry curve 9320

help with setting up an email account please

I just bought a blackberry curve 9320 and have been trying unsucessfully to get it set up. When I go to set up and set up an email address, it just asks for an enterprise email and activation. The little bit I can find on this, seems to suggest its a buiness thing. But my mobile is private and Im a uni student not a buisness person! Why can i not set up a hotmail account?

 

If anybody could tell me how to, id be very grateful!! the guides I could find don't mention this!

 

Tilly

Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help with setting up an email account please

Hi and Welcome to the Community!

To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).

With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
TillyNats
Posts: 3
Registered: ‎01-08-2013
My Device: Blackberry curve 9320

Re: help with setting up an email account please

Thanks for the reply. I didn't think that was the problem as I was able to set everything eles up and I have an unlimited data plan. Wish they had told me this in the shop! I will go to Tmobile shop and see if they can do it for me!

Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help with setting up an email account please

A generic "unlimited" data plan will not contain anything for a BB. A "BB unlimited" data plan will include all of the BB proprietary services. There are many services that apply solely to BB users, hence they have different data plans from other devices. It is a pity that whoever you worked with at the shop was so untrained about all of this...I do hope you report (gently, of course!!) the fact to the shop manager...that person needs some serious training.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
TillyNats
Posts: 3
Registered: ‎01-08-2013
My Device: Blackberry curve 9320

Re: help with setting up an email account please

yes! i will do! Im a bit dissapointed if im being honest as I was looking for a phone that would last for a while. I wasn't told that i would need wifi either! Im going to go in and see what can be done! I hope they change my data plan as Id like to keep the phone

Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help with setting up an email account please


TillyNats wrote:

I wasn't told that i would need wifi either!


I don't know, from your posts here, where you got the idea that you "need" WiFi...it is not a requirement, but it certainly is a useful function.

 

Good luck and I hope they help you out. Be aware that the cost of the BB-proprietary data plans is usually more than the generic data plans...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code