12-07-2012 07:09 AM
my nephews girl friend was doing a software upgrade and while the upgrade was taking place they mistakely removed the phone from the p.c, now the phone comes on to the loading screen and goes up tp 75% and stops and doesnt want to come on. i have tried using the blackberry desktop software but it doesnt detect the phone because it hasnt loaded.
please can someone explain steps on how i can rectify this problem.
12-07-2012 11:28 AM
Hi and Welcome to the Community!
Please try this process:
12-10-2012 04:19 AM
i have tried all the steps that you have told me and stil no luck.
the message that i keep getting is ''application loader was unable to connect with your device. please re-connect your device, enter the password, if required, and click retry.
thats the message i keep getting when im upgrading the software.
your help will be highly appreciated
12-10-2012 09:42 AM
Hmmm...interesting...in most cases, what I provided works given your description. Therefore, I can only now offer you even more radical recommendations. Hopefully you already have a good backup of the BB, for it is unlikely that you now will be able to take one.
12-11-2012 09:42 AM
12-11-2012 10:25 AM
i have done all the steps the problem arises when it says '' wait for device initialization " , thats when the problem starts cos it stals at about 70% loading......... it then gives me a messages saying " connection prompt.......... application loader was unable to connect with your device. please re-connect your device, enter the password, if required, and click retry ".
12-11-2012 10:48 AM
12-11-2012 11:07 AM
hi i pass the first process then get stuck on the second process, which is the waiting for initilization of the device. i dont pass the second process to see if the last 2 work. when the phone switches off the reboots, it stals while loading.
hope that info can help you help me.