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New Contributor
Posts: 9
Registered: ‎03-24-2011
My Device: Not Specified

how can i get to use my old blackberry e-mail addres on a new blackberry if i forgot my password?

 
Posts: 92,650
Likes: 24,223
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: how can i get to use my old blackberry e-mail addres on a new blackberry if i forgot my password?

Call your carrier and ask them to reset the username and password on the account.

Since you've not stated your Carrier here in your profile, I don't know who that would be.

 

Is an email account like "yourname@yourcarrier.blackberry.net"?

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New Contributor
Posts: 9
Registered: ‎03-24-2011
My Device: Not Specified

Re: how can i get to use my old blackberry e-mail addres on a new blackberry if i forgot my password?

Yes its like ...@mtn.blackberry.com and it keeps on wanting to give me other name options
Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: how can i get to use my old blackberry e-mail addres on a new blackberry if i forgot my password?

If MTN resets the account, you might lose your current email address. You really need to remember your username for the account, then you can have it resend you the password. But the Password will go to the old device.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Visitor
Posts: 1
Registered: ‎10-19-2013
My Device: blackberry 9360
My Carrier: mtn

Re: how can i get to use my old blackberry e-mail addres on a new blackberry if i forgot my password?

Am also experiencing same problem wth my emai password know the user name but how do reset password.

Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: how can i get to use my old blackberry e-mail addres on a new blackberry if i forgot my password?

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password



You can create and reset your BlackBerryID Password from this link:
www.bbid.com

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code