07-26-2013 07:41 AM
hi there im using bb9300 n facing problem in it when ever i use browsing and use use facebook via wifi my balance is still decreasing as it shows that gprs/edge is on the go except the wifi what to do plz help n to make sure that i already disable the browser push
07-29-2013 06:47 PM
Welcome to the BlackBerry Support Community.
What version of BlackBerry Device Software do you have? Here is how to check: "How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone" http://blackberry.com/btsc/KB23393
Do you have a data plan from your mobile network provider?
In Manage Connections > Wi-Fi Network, is the Wi-Fi network you are using listed there and showing as connected when you select it?
Can you tell me which of the following connected icons you have listed under Wi-Fi connection option? http://helpblog.blackberry.com/2012/05/connection-
I look forward to your response.
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