BlackBerry® Curve™

[XxKimxX]

I recently reset my phone as I had a battery problem so I removed and installed the firmware again.
But since then my phone wouldn't let me go on facebook both through internet and app when I go on the app it says 'unable to connect to the facebook server please try again' and on the internet it just says 'unable to load page' but the internet loads other pages fine another problem is that when I open and close the internet it says 'uncaught exception: java.lang.error'

This problem has only just occured since I reinstalled the firmware.

Anyone know how to solve this?

[sdgardne · Accepted solution]

Hi and Welcome to the Community!!

After any updates, I always suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• If you have no CMIME entry, then skip the deletion
• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you may need to try reloading your OS again, but perhaps with some twists to try and narrow down the cause...for instance:

1. Load your OS "bare bones"...if anything is optional, do not install it.
2. If the behavior presents immediately, then try a different OS with step 1
3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
4. Add one thing -- no matter how tempting, just one.
5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

Good luck and let us know!

[XxKimxX]

ive done number 1 and 3 but it wouldnt let me do number 2 as when i click forgot password  and type my username in it says 'your device encountered a problem with this applications server. Select ok and repeat the action to try again' i click ok and repeat but it still comes up with the same message. 

edit : just done another reboot and it has solved my problem,thanks for the help!

[sdgardne]

You are most welcome...enjoy!