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BlackBerry® Curve™

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New Member
sneakysailor
Posts: 1
Registered: ‎07-14-2012
My Device: blackberry curve 8520
My Carrier: 02

internet problems!

when i try to log into facebook or over various apps i keep getting the same message.. 'you are currently on a service plan that does not support this application, please connect to a wifi network or contact your service provider to upgrade your data plan' 
what does this even mean and how do i solve the situation? seen as though i can't do anything on my phone but text. PLEASE HELP :smileysad: 

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Hall of Famer II
sdgardne
Posts: 47,179
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: internet problems!

Hi and Welcome to the Community!

To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance (O2, according to your profile). Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).

With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

Good luck!


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