11-14-2012 10:16 AM
My phone froze, i took the battery out and it wouldnt turn back on, i tried putting another blackberry battery in and my phone started up, then turned back off, and wouldnt start back up, the phone was fully charged when it had froze, can this be fixed?
11-16-2012 10:42 AM
Welcome to the BlackBerry Support Community.
Since your BlackBerry® Curve™ 8520 smartphone is unable to power on, it will not be able to connect with the BlackBerry® Desktop Software. Please try to force a connection by following the steps in one of these KB articles.
For Windows®: "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH
Please note that this process will remove all data from your BlackBerry® Curve™ 8520 smartphone.
Hope this helps.
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