Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎02-01-2013
My Device: 8220
My Carrier: vodafone

issue with gmail set up

[ Edited ]



I am facing issue with gmail set up actually i am getting a error message that my login id or password is wrong but i am using the correct id and password,i can loging in browser but facing problem while set up,so please help me out to fix this serious issue,



Praveen Sirohi

[Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.]


Hall of Famer II
Posts: 53,199
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: issue with gmail set up

Hi and Welcome to the Community!


If you've got a mixture of different characters in your email address or password, you may perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is

  • ab123

and you enter

  • a > b > ALT > 1 > 2 > 3

the actual result will be

  • ab1er

You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.


So please double check that you are not only pressing the proper keys, but also the proper characters are resulting as you configure your email account.


Alternatively, you can configure from your BB Browser by going to this URL:

A further alternative exists in that, if your carrier has one, using your PC/browser to configure into your carriers BIS website...sorry, but you have to ask your carrier if they have such a site for you to use.


Further still you can ring up your carrier and ask them to do it -- this involves risk, IMHO, in that you must reveal your email credentials to the person at your carrier that you have do this.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code