Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
abishek
Posts: 2
Registered: ‎09-16-2013
My Device: 9300

issues with blackberry messenger

Hello , am having some problem to restore my bbm contacts  after a factory restore of my blackberry.

I tired using my email address to restore up bbm contacts but there is an error message " this email add is not link with any bbm...."

 

 

please kindly help  thanks.

 

 

URGENT

Please use plain text.
New Contributor
abishek
Posts: 2
Registered: ‎09-16-2013
My Device: 9300

Re: issues with blackberry messenger

please repond urgently thanks

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,526
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: issues with blackberry messenger

Hi and Welcome to the Community!

Lacking the exact and complete error message, we must guess. My guess is that whatever email address you used to backup your BBM contacts is different from those you have so far attempted. Unless you have another backup of your BBM contacts somewhere, you may have no choice but to manually re-enter them.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.