Hi and Welcome to the Community!
For your first diagnostic step, I recommend that you attempt to boot into Safe Mode:
- KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode and if the behavior does not present, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior presents in Safe Mode, then there are much more challenging diagnostic/repair steps to attempt, none of which are guaranteed to work, especially if you have a hardware problem...which, if that is the case, would need diagnosis/evaluation by a qualified hardware technician (preferably under warranty, if you have such).
Good luck and let us know!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | ||
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Agreed. This happened to a friend of mine and he had to get the device replaced.
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