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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎01-12-2013
My Device: curve 9360

key pad and trake pad wont work

I have a curve9360 and for some reason the other day it just decided it wont work.  The phone is password protected and it wont let me type anything password or not. This morning i finally got into the phone but the trackpad wouldnt don anything except stay on the time and date at the top of the screen.  I havent had the phone long im totally lost can anyone help me please??

Hall of Famer II
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: key pad and trake pad wont work

Hi and Welcome to the Community!

For your first diagnostic step, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode and if the behavior does not present, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


If the behavior presents in Safe Mode, then there are much more challenging diagnostic/repair steps to attempt, none of which are guaranteed to work, especially if you have a hardware problem...which, if that is the case, would need diagnosis/evaluation by a qualified hardware technician (preferably under warranty, if you have such).

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Forums Veteran III
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: key pad and trake pad wont work

Agreed.  This happened to a friend of mine and he had to get the device replaced.

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