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BlackBerry® Curve™

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kh12345
Posts: 2
Registered: ‎09-03-2011
My Device: 9300
My Carrier: virgin mobile

keyboard and trackpad do not work at all

i woke up to my blackberry curve 3g not turning on, i plugged it into the charger then unpluged it and the screen was on. The trackpad and the keyboard was not working at all. i have tried taking the back out whilst the phone is on, however this worked once and has not worked since. any help ?

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: keyboard and trackpad do not work at all

Hey kh12345,

 

Let us know how you make out. 

This does sound like a software issue.

 

In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo

 

-SR

 

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