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BlackBerry® Curve™

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New Member
linonicoldi
Posts: 1
Registered: ‎11-28-2012
My Device: curve 9320

keyboard failure!! need help

Hello, 

My blackberry curve 9320 has keyboard failures. at this point, the p and e key wont work anymore, it's the second time that this happens. after a while they work again but then again they wont.

How can i solve this ?

 

greetz,

Lino

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: keyboard failure!! need help

Hey linonicoldi,

Welcome to the BlackBerry® Support Community Forums.

 

This may be hardware related but I would suggest to first backup and do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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