01-06-2013 01:24 PM
Hello...apologies for the delayed reply...hopefully you already got an answer, but just in case!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
So, your support path is not here, in these forums. Rather, it is through your place of purchase or service center. You have no free path by which to bypass them. If you are desiring warranty level service, then you must work with them as they are your warranty provider.
There also might be some good reading here: