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BlackBerry® Curve™

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Visitor
ngreives
Posts: 1
Registered: ‎09-22-2008
My Device: Not Specified

keys frozen

Help!  I cant get anything to work on my phone except the roller bar.  Even that quits working once my phone goes to sleep.  I took the battery out but that didnt seem to help.. Any thoughts?  My keyboard had started acting weird so then I took the battery out and it only got worse.
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Contributor
jcj1
Posts: 41
Registered: ‎04-03-2008
My Device: Not Specified

Re: keys frozen

Try connecting to PC and backing up data, then download and install handheld software, run apploader, and click advanced before finish and select erase all currently installed apps
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Guru I
John_Clark
Posts: 14,761
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: keys frozen

An educated guess would say that your device got wet or got moisture in the keyboard.  Pull the battery and drop it in a bag of uncooked rice for a day or two. 
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New Member
tkorn
Posts: 1
Registered: ‎09-23-2008
My Device: Not Specified

Re: keys frozen

Mine did the exact same thing and I have been without a Blackberry since September 4th.  I have done everything and now I am waiting for a replacement phone but they are on backorder.  If you found a solution please let me know so I can fix mine without sending it to the manufactuerer for repair

Thx

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New Member
Darklighter
Posts: 2
Registered: ‎10-18-2008
My Device: Not Specified

Re: keys frozen

I am having the same problem. I wanted to try a hard reset. Where is the button?
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Forums Advisor III
lorriem1222
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: keys frozen

A hard reset is a battery pull. There is no button. Remove the battery with the phone on and leave it out for 30 seconds. Replace it and allow the phone 1-3 minutes to reboot. Good luck!!
~Lorrie~ Master of All Things Blackberry!
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New Member
Darklighter
Posts: 2
Registered: ‎10-18-2008
My Device: Not Specified

Re: keys frozen

That is too bad... because I did try that several times. Any other suggestions for getting my Blackberry back? The description that started this thread is exactly what is happening to me.

 

Dave

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New Member
maskaren76
Posts: 1
Registered: ‎10-19-2008
My Device: Not Specified

Re: keys frozen

I am on my 3rd Blackberry 8330 from Sprint since 8/15/08 for freezing problems.  Just today my phone wouldn't even turn on and I lost everything.  My calendar and my contacts.  The first time they told me to just remove my battery to reset it, which "worked" but I think there is a problem here with these phones that needs some attention.  Thankfully they replaced my phone today at Sprint because I was 34 days out since my last switch, which is 4 days over for them to take a return.  I know they won't do it again and I am really afraid of what will happen with this one.
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New Member
ryan81
Posts: 1
Registered: ‎03-21-2010
My Device: curve 8330
My Carrier: alltel

Re: keys frozen

I have had this same problem with my curve about once a month and it lasts about two days and then its fine for another month.I thought I was buying a good phone when I bought this phone ............I was wrong,I also know a half dozen other people who have the same problem,I would NOT recomend these phones to anyone.

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New Member
msbearly
Posts: 1
Registered: ‎05-09-2010
My Device: curve 8330
My Carrier: sprint

Re: keys frozen

EVERYTHING IS FROZEN!! Like the first post said, all I can do is roll the mouseball around...at least before the phone goes idle. Once that happens, all I can do is watch the light blink at me and listen to my inaccessible texts and other alerts come up. The best is that I can receive calls, but can't answer them. This all happened while I was waiting for an EXTREMELY URGENT call for work.

I still love Blackberry, but this Curve has to go. It's only been a year. :smileysad:

Oh yeah, I tried updating, downgrading, taking the battery out, etc., but nothing NOTHING works. Going to Sprint today to see if they can help. This sucks!

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