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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: losing emails!

Hi CarolineRose

 

 

                        So Sad ! Before performing any other steps please re check those setting which I  suggested on post # 11. KB11328 :

 


 

Cause 3

 

The BlackBerry Internet Service account is configured to remove email messages from the BlackBerry smartphone when they are deleted from the messaging server.

 

Resolution 3a

 

Configure Microsoft Outlook to leave copies of email messages on the messaging server. For instructions, see KB12283.

 

Resolution 3b

 

Disable wireless email reconciliation for the affected email account by following the appropriate steps below:

 

For BlackBerry Internet Service accounts

 

To disable email reconciliation on the BlackBerry smartphone please refer to KB31202.

 

To disable email synchronization through the BlackBerry Internet Service account on a computer:

  1. Log in to the BlackBerry Internet Service account on a computer.
  2. In the BlackBerry Internet Service account, click the Edit icon beside the integrated account.
  3. Clear the Synchronize deleted items between this mailbox and my device check box.
  4. Click Save.

 


 

    So please check those setting and see if that helps.

 

 

 

 

Prince

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Contributor
CarolineRose
Posts: 18
Registered: ‎10-17-2012
My Device: Curve
My Carrier: vodaphone

Re: losing emails!

But I am not deleting mails from my lap top/ server, so it should not affect the BB? Also before things went wrong, was able to delete from laptop but keep on my phone!

 

Have perfomed a battery pull, then erased my email account, reset it, re registerd phone and did service book thing.

 

So far emails that have come in this evening have stayed. 

If things continue to erase tomorrow will try what you suggest

 

thanks again!

 

 

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Contributor
CarolineRose
Posts: 18
Registered: ‎10-17-2012
My Device: Curve
My Carrier: vodaphone

Re: losing emails!

No, it is still deleting emails, they are now only staying on my phone for minutes now, whereas before it was hours. The mails are still on my laptop though.

 

Do you think I need to get a new phone?

 

 

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: losing emails!

Hi CarolineRose 

 

 

Before all first  on your home screen , click Messages > Menu key > Options > Email Reconciliation > From the Message Services drop down, select the desired email account >  Remove the check next to Wireless Reconcile > Click Menu key > then Save > Ok.

 

Please try it Then post back.

 

 

Prince

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Contributor
CarolineRose
Posts: 18
Registered: ‎10-17-2012
My Device: Curve
My Carrier: vodaphone

Re: losing emails!

hi

 

have done this, though when opened email reconcilliation it just went to folder management, which i assume is the same thing, but i unchecked the wireless reconcile anyway and saved

 

What now?!!

 

Thanks again

 

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Contributor
CarolineRose
Posts: 18
Registered: ‎10-17-2012
My Device: Curve
My Carrier: vodaphone

Re: losing emails!

Now no emails coming in at all - is that right? But can send OK!

 

 

But one mail i received earlier has stayed for nearly two hours!

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Contributor
CarolineRose
Posts: 18
Registered: ‎10-17-2012
My Device: Curve
My Carrier: vodaphone

Re: losing emails!

Just to say am now recieving emails on my curve again.

 

I will  let you know if they stay put!

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: losing emails!

Hi CarolineRose

 

 

                               So just wait till evening and see what it shows.Till then Good Luck.:smileywink:

 

 

 

 

Prince

__________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
Contributor
CarolineRose
Posts: 18
Registered: ‎10-17-2012
My Device: Curve
My Carrier: vodaphone

Re: losing emails!

Well, all seems fine now! :-)

 

How come that last thing ( unchecking the wireless) seemed to sort it out?

 

Very happy now, so thank you again!

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: losing emails!

Hi CarolineRose

 

 

                                          So after a week at the end  success :smileyhappy:  I am glad your problem finally resolved ! Now I can also take a deep breath:smileyvery-happy: Take care and do visit this Forums again if you face any problem or any other issue.

 

 

Cheers ! :Rockon:

 

 

Prince

__________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.