05-14-2013 11:58 AM
hi i have lost my blackberry handset...phone is on silent mode ...but is registered with blackberry lost and protection plan....i am not able to login as i forgot the password and i am trying to login with......"I FORGOT MY PASSWORD..." IT IS ASKING ME TO ANSWER ...Pasword recovery question....which i am not able to answer....PLEASE HELP.....
05-19-2013 07:20 PM
Hi and Welcome to the Community!
First off, refer:
That contains all that you can do in the situation of a lost/stolen BB.
But, your issue is even tougher...start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you would require human intervention to resolve it. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- Note that I have no idea if they will be willing to do this, but there is no other way that I know of to recover access to your account if the above methods don't work.