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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎05-14-2013
My Device: blackberry curve 9530
My Carrier: rogers

lost my handset

hi i have lost my blackberry handset...phone is on silent mode ...but is registered with blackberry lost and protection plan....i am not able to login as i forgot the password and i am trying to login with......"I FORGOT MY PASSWORD..." IT IS ASKING ME TO ANSWER ...Pasword recovery question....which i am not able to answer....PLEASE HELP.....

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Hall of Famer II
Posts: 53,976
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: lost my handset

Hi and Welcome to the Community!


First off, refer:

That contains all that you can do in the situation of a lost/stolen BB.


But, your issue is even tougher...start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.

However, if you do not have access to that email account, then your challenge is much greater, and you would require human intervention to resolve it. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- Note that I have no idea if they will be willing to do this, but there is no other way that I know of to recover access to your account if the above methods don't work.


Good luck!

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