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New Contributor
Posts: 8
Registered: ‎06-09-2013
My Device: Bold 9900
My Carrier: EE
Accepted Solution

media and download problems

Hi. I have a bold 9900 and whenever I download music, or take a photo, save a video etc, I see it being downloaded but I can't get to them after, I can't get to see any pictures, an I try downloading some music, I can not remember if these problems started when I charged my phone with a tough book, (laptop) and all me pictures got transferred to it, but I took my battery out and tried looking though everything on there but nothing, HELP PLEASE
Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: media and download problems

Are these media and downloads being stored on the SD CARD or Built in Memory?

 

If store on SD Card try the Analyzer 

Options>Device>Advance System setting>Blackberry Device Analyzer > Hardware >SD TEST

 

 

New Contributor
Posts: 8
Registered: ‎06-09-2013
My Device: Bold 9900
My Carrier: EE

Re: media and download problems

I just been all the way threw my Advance system setting, and there isn't a Blackberry Device Analyzer, when I have downloaded it work before but 2 weeks ago, now I save to both mediacard and device but nothing
Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: media and download problems

Hmm.. Do you get any type of error code??
New Contributor
Posts: 8
Registered: ‎06-09-2013
My Device: Bold 9900
My Carrier: EE

Re: media and download problems

Nothing, I take photos and I can see them in bottom left couner but when I click on it I get to the camra menu and it says no picture, I've downloaded music and videos nd that's same, but I see it being downloaded and I can open it from the screen where there's the green lines what says its downloaded arrrrrrr
Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: media and download problems

Have you try a battery pull to let it reboot??

If that don't work i recommend doing a update to the latest Operating System.

http://docs.blackberry.com/en/smartphone_users/deliverables/32608/Update_your_software_61_1480699_11...
New Contributor
Posts: 8
Registered: ‎06-09-2013
My Device: Bold 9900
My Carrier: EE

Re: media and download problems

I've done all this things haha ill have to take it into a shop, it only started after I charged it from my laptop thank you anyway