BlackBerry® Curve™

[dvsh]

Hello
Recently, the volume buttons, pause/play, fast forward and rewind media keys only work when I am on the Now Playing screen whereas they were working on every other screen in the past; even when my phone was locked. I don't know why it's suddenly not working, can someone please help me to get them to work again? I have done the battery pull out thing and it hasn't helped and whenever I switch on my phone it tells me there was a problem with the key presses and it's really getting to me now because I love music nd totally love my phone . PLEASE HELP

Thanks

[SmoothRider]

Hello dvsh, 

Sorry to hear about  your issue. 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you