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BlackBerry® Curve™

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Contributor
dvsh
Posts: 10
Registered: ‎04-29-2012
My Device: curve 8520
My Carrier: aircel

media key is not working

Hello
Recently, the volume buttons, pause/play, fast forward and rewind media keys only work when I am on the Now Playing screen whereas they were working on every other screen in the past; even when my phone was locked. I don't know why it's suddenly not working, can someone please help me to get them to work again? I have done the battery pull out thing and it hasn't helped and whenever I switch on my phone it tells me there was a problem with the key presses and it's really getting to me now because I love music nd totally love my phone :smileysad:. PLEASE HELP

Thanks

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: media key is not working

Hello dvsh

 

Sorry to hear about  your issue. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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