BlackBerry® Curve™

[christinew]

Hi I have a Blackberry curve and I am receiving hundred of emails "This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server." It must be a setting I have set up wrong but I am unable to find what the problem is.  I did have a different curve but it had to go back as it was faulty and I only received this emails for a day or so but then it stopped.  Since I got the replacement phone which is over a week a go I am getting loads. Can anyone help or I am going to run out of usage before a fortnight is out.  Thank you for your help in advance. Christine

[JSanders Resident Expert · Accepted solution]

Greetings, and welcome to the BlackBerry.com Support Forums.

Reason : You have installed Desktop Manager using the 'Desktop Redirector' option.

Step 1: If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.

Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]

[traitor58]

EXCELLENT, J!! Easy fix...I had endured the same problem over the weekend...I had never installed redirect option on the desktop...my problem started when I inadvertantly reconciled my email on the device...I went thru the reinstall, as advised by Alltel...they didn't clue me in on the device options fix...Is there any advantage to upgrading the desktop software? Have an 8330 v4.3.0.124 and desktop v4.3.0.17...THANKS AGAIN!

[christinew]

Thanks for your help it worked now.  Just wish getting ride of junk emails was as easy.  Thanks again for all your help, didn't think it would be so easy to resolve the problem.  

Regards

Christine