04-12-2012 06:24 AM
Some of the icons on my blackberry do not work anymore, the blackberry just freezes and I get an error message after a few minutes. One of these icons happens to be the email icon, and the other one is the blackberry travel icon. I rather urgently need to find out when my flight is going exactly, can you help? I already took the battery out several times, but after it re-boots, it's still the same.
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04-14-2012 04:01 PM
What was going on just before this behavior started? A new app? An update? Something else? Think carefully as the smallest thing could be causal...and undo whatever it was to see if that clears the problem.
Otherwise, it's likely that something has corrupted your BB OS, and a clean reload is what would be needed.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. Please use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!