Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎08-18-2011
My Device: 9300
My Carrier: o2

missing menu option to recieve via Bluetooth

[ Edited ]

Hi There,


I have a 9300 with 6 OS installed.


I am unable to receive videos via Bluetooth because when I go Media >>>> Media Type >>>> Options, I don’t see the "Receive via Bluetooth option.  My Bluetooth is turned on and our phones are paired, but the menu option is missing on my phone.


What could be wrong, and how can I fix it, will doing a factory reset to reset the phone back to v5 and then reinstalling 6 OS fix this problem.  Or can someone tell me how to receive files via Bluetooth at least





Hall of Famer II
Posts: 55,800
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: missing menu option to recieve via Bluetooth

Hi and Welcome to the Community!


You are not doing anything wrong...see this KB:

  • KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones


Since you are on OS 6, there is no "receive using BT" command to execute.


Good luck and let us know!

Get your 15% discount at ShopBlackBerry.com! Click Here for details.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.