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New Contributor
tarbes-65
Posts: 8
Registered: ‎01-29-2014
My Device: curve 9360
Accepted Solution

mobile hotspot on BB9360

Hello,

On the user guide of  curve 9360 you say, on page 274 "On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.•
To turn on Mobile Hotspot mode, select the Mobile Hotspot check box."

But ,on the mobile terminal  device ,we can't find the " mobile hotspot check box " on the screen  !!

How to activate the mobile hotspot connection in this conditions?

May be  the Mobile Hotspot check box appears in the sreen , if the Wi-fi connection does'nt exist in the field?

Thanks for your answer.Tarbes-65

 

Guru I
John_Clark
Posts: 16,205
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: mobile hotspot on BB9360

Not all carriers support the Hotspot feature.
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New Contributor
tarbes-65
Posts: 8
Registered: ‎01-29-2014
My Device: curve 9360

Re: mobile hotspot on BB9360

Hello,

Thak you for the answer, but for me, it is not a question of carrier , I had recently a BB9320 with the same carrier , and I had the mobile hotspot connection as explained in the user guide of 9320!

In my opinion it a missing feature of BB9360 ( the check case mobile hotspot doesn't exist on the screen) ,and BB is misleading the client?

Guru I
John_Clark
Posts: 16,205
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: mobile hotspot on BB9360

Is the device you're using now branded to the carrier you're using? Meaning, did you purchase it from your carrier?
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
tarbes-65
Posts: 8
Registered: ‎01-29-2014
My Device: curve 9360

Re: mobile hotspot on BB9360

No,I have purchased the BB09360 from on-line retailer, like Amazon,brand new and packaged by blackberry plants

Guru I
John_Clark
Posts: 16,205
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: mobile hotspot on BB9360

Most likely the carrier that it is branded to doesn't use it.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
tarbes-65
Posts: 8
Registered: ‎01-29-2014
My Device: curve 9360

Re: mobile hotspot on BB9360

may be, but is it possible to have indication from technical staff of  RIM?

Guru I
John_Clark
Posts: 16,205
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: mobile hotspot on BB9360

Not here. You have to go through your carrier.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!