03-27-2013 03:56 PM
my blackberry 9360 keeps freezing then the screen goes black it has been doing this for a few weeks now and i cannot seem to get it fixed it is a contract phone but they said it will cost me to much to get fixed i have already tookbattery out to rebot it and updated the new version for it but it stil does not work sum1 help lol
03-29-2013 02:21 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
04-01-2013 02:06 PM
hi i tryed the things you told me to do with the phone but it just keeps freezing and the screen keeps going black do you think there could be a loose wire thats causing the problem. Thanks
04-01-2013 02:15 PM
04-02-2013 12:11 PM
yes sorry i was able to get the phone on in safe mode but only for a short time as the phone kept freezing again then the screen went black again so i could not see what i was doing. I updated the phone threw my laptop with the USB connection to a new version thinking that might be the problem but the phone just keeps freezing a few friends of mine also have a BB and they said they have never had the kind of problem i am having with mine
04-02-2013 12:18 PM
OK...given that, I recommend you start with a Device Wipe. You will want to first review the link in my auto sig and see if you can at all get a full backup...you will need it. If you can't, then you will be stuck with starting over.
If that does not cure the situation, then your next step is an OS reload (not the mere update you did).
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!