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BlackBerry® Curve™

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New Contributor
jessaquizon
Posts: 3
Registered: ‎02-27-2013
My Device: BB Curve 8520
My Carrier: Globe

my BB curve stuck on rebooting

my phone stucked on rebooting. first i'm using it well, then i deleted a game that hanged up. then it started to reboot after that the rebooting thing still not finished. what's wrong with my phone.

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: my BB curve stuck on rebooting

You should consider updating and reinstalling your existing device OS.

tanzim                                                                                  
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New Contributor
jessaquizon
Posts: 3
Registered: ‎02-27-2013
My Device: BB Curve 8520
My Carrier: Globe

Re: my BB curve stuck on rebooting

how can i do that?

help me..

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my BB curve stuck on rebooting


jessaquizon wrote:

how can i do that?

help me..


Hi jessaquizon

 

You can try to boot your device on Safe Mode , on that mode delete all application that you have install recently or those which you  think might be responsible for this rebbot problem .

 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

KB10040 :  How to view or remove installed application on a blackberry smartphone

 

If that fails then you have to Load your device OS again to recover your device from this reboot loop. For help Refer to this Knowledge Base  :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

But remember this method will delete all data within your device , if you have a backup then you can restore those. Please try it and let us know.

 

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New Contributor
jessaquizon
Posts: 3
Registered: ‎02-27-2013
My Device: BB Curve 8520
My Carrier: Globe

Re: my BB curve stuck on rebooting

thanks for those who replied! i appreciated it!

:Clap:

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