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Contributor
fariya
Posts: 29
Registered: ‎01-01-2014
My Device: blackberry curve 8520
My Carrier: virgin
Accepted Solution

my Blackberry 8520 wont let me have an email

It says I have to get BIS. I've done everything I can like---->setup-->setup email---> which want work.
Then I've done register now when I got to host routing table bit but it still won't work...
I've got a tesco sim and my blackberry's model is a curve 8520. Is there a way I can sort this out w/out phoning tesco and w/out changing sim...
Thanks xox in advance.
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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my Blackberry 8520 wont let me have an email

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call or contact TESCO and inquire about having the BlackBerry Data Plan added to your account.

Good luck.




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Contributor
fariya
Posts: 29
Registered: ‎01-01-2014
My Device: blackberry curve 8520
My Carrier: virgin

Re: my Blackberry 8520 wont let me have an email

I called TESCO but they were like we don't give enterprise activation and the person didn't know what I was talking about.
Also how do I get BIS? Can you get it if you are on pay as you go??
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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my Blackberry 8520 wont let me have an email

Of course they can't give you an enterprise activation, I said you needed to ask them for the BIS BlackBerry Data Plan.

Trust me, they know what that is.

 

Yes, they have it on Pay as you go.

 

If you or they still don't know what to ask for, tell Tesco to refer to their own website:

http://www.tescomobile.com/about-us/terms-and-conditions/pay-monthly/blackberry-internet-service-ter...




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Contributor
fariya
Posts: 29
Registered: ‎01-01-2014
My Device: blackberry curve 8520
My Carrier: virgin

Re: my Blackberry 8520 wont let me have an email

Thanks xox it really did help
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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my Blackberry 8520 wont let me have an email

Great, you're welcome.




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New Contributor
fatherdamo
Posts: 7
Registered: ‎10-06-2013
My Device: 9360 Curve
My Carrier: O2

Re: my Blackberry 8520 wont let me have an email

I'm in a similar situation but I'm still getting nowhere.

I have contacted O2, they have confirmed I have BB data planb on my account. When I try to log in to bis.eu.blackberry.com I can't get past the password set up, presumably I used a non-standard password and I can't remember it now. I ask for a new password to be sent out, the system sends it to my phone. And I don't receive it because email is not set up on my phone!

If I try to do things from the phone side I'm told that the phone can't connect to the server.

I've struggled with this for some time, any help would be gratefully received.

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my Blackberry 8520 wont let me have an email

OS can reset the password for you without it being sent TO the phone.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
fatherdamo
Posts: 7
Registered: ‎10-06-2013
My Device: 9360 Curve
My Carrier: O2

Re: my Blackberry 8520 wont let me have an email

Many thanks for your response. I presume you mean O2.

Are you saying that the website I'm going to, https://bis.eu.blackberry.com/html is controlled by my service provider, O2, and not BlackBerry? Given the URL that seems counter intuitive. But, I'll give them a ring.

 

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my Blackberry 8520 wont let me have an email


fatherdamo wrote:

Are you saying that the website I'm going to, https://bis.eu.blackberry.com/html is controlled by my service provider, O2, and not BlackBerry? Given the URL that seems counter intuitive. But, I'll give them a ring.


Nope, that link appears not be good at all from a PC.

 

Try this for the O2 BIS login link:  https://bis.eu.blackberry.com/html?brand=o2mailuk

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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