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BlackBerry® Curve™

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New Contributor
samanthaal
Posts: 2
Registered: ‎05-20-2013
My Device: curve 8520
My Carrier: O2

my blackberry screen keeps going white?

everytime i put my battery in my phone the phone almost automatically goes white. when i leave it for a while i can lock my phone, like it goes black when i press the lock button and when i press a button to wake it up, it just goes white!  can anyone help me with whats wrong?, or a solution?

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my blackberry screen keeps going white?

Hi samanthaal

 

Welcome to BlackBerry Support Forums

 

There may be many reason for the issue you're having . It might be a battery issue , a software or even a hardware issue . So first try to arrange a good fully charged BB battery and test it on your device , it will let you know if the problem is within your device or the battery itself , if its because of battery then simply replacing your battery with a new one will resolve your problem .

 

If its not because of battery then as a next step you should try Reloading / Updating your device OS to rule out any software issue .

 

Please try those thing , it will let you know where problem is .

 

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New Contributor
samanthaal
Posts: 2
Registered: ‎05-20-2013
My Device: curve 8520
My Carrier: O2

Re: my blackberry screen keeps going white?

thank you!, i will try that!... but if still it wont work, how do i reload/update if the screen isn't working??

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