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BlackBerry® Curve™

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New Member
Posts: 1
Registered: ‎02-18-2013
My Device: rcg41gw- mexico made
Accepted Solution

my curve is getting frozen!!

hi, my curve became extermely frozen since the last two days, I've tried to remove battery and reput it; but, without any change-the same problem-


I've connected it on my PC with desktop manager, but it gets slow too.The device reboot by itself.


i want to delete a software I've installed, but I can't

please help!!!!!!

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: my curve is getting frozen!!

Hello ahmadsawalmah

 

Welcome to Blackberry Support Forums

 

If you think any Installed application is creating such issue and you are unable to delete that application on normal mode then Boot your device on Safe Mode : 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

On Safe Mode delete that application from Options > Device > Application Management Or Options > Application depending on device OS , Highlight that particular application > press the menu key and delete it.

 

KB10040 : How to view or remove installed applications on a BlackBerry smartphone

 

Once deleted Reboot your device by removing the battery while your device is Powered On , wait for a min. then re-insert it back. after reboot see if issue resolves.

 

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