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BlackBerry® Curve™

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New Member
sparkyplug
Posts: 1
Registered: ‎11-04-2012
My Device: 9300 curve

my phone keeps turning off.. help please ?!

okay i have a blackberry curve 9300  for 16 months and it has been the best phone i ever had untill last month . so what started to happen was it would randomly shut off on me and i would have full battery left, and the only why i can turn it on again is if i charge it, but now it is happening about 4-5 times a day with a basically a full charge. im getting really frustrated , i dont know what to do about it. if anyone could help me this i would be very great full. thank you in advance 

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: my phone keeps turning off.. help please ?!

Hey Sparkyplug,

Welcome to the BlackBerry® Support Community Forums.


I  would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

 

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

 

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

 

Thank you

Matthew BlackBerryHelp

 

-HB

 

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