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BlackBerry® Curve™

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New Contributor
myfoneiscrap
Posts: 6
Registered: ‎04-25-2013
My Device: curve 8520 smartphone
My Carrier: myself
Accepted Solution

my phone will only half load when I switch it on and then crashes

 
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New Contributor
myfoneiscrap
Posts: 6
Registered: ‎04-25-2013
My Device: curve 8520 smartphone
My Carrier: myself

Re: my phone will only half load when I switch it on and then crashes

It is a blackberry 8520 pearl
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my phone will only half load when I switch it on and then crashes

Hello myfonneiscrap

 

Welcome to BlackBerry Support Forums

 

 

Please try to boot your device on safe mode 

 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

On Safe Mode try to remember if you recently installed any new application , any theme or wallpaper or any changes if you have made then undo the changes or Delete any application that might be responsible for this issue .

 

 

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New Contributor
myfoneiscrap
Posts: 6
Registered: ‎04-25-2013
My Device: curve 8520 smartphone
My Carrier: myself

Re: my phone will only half load when I switch it on and then crashes

Thanks.I cannot switch my phone on to make any changes I deleted my whats app application yesterday and today my phone will only half load.
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my phone will only half load when I switch it on and then crashes

Hello 

 

 

Have you tried to start on Safe Mode ! 

 

 

Do you have a backup of your device ! If you have it then you can try some drastic steps to recover your device . To do that follow this Knowledge Base :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

Please note the above method will delete all data within your device, if you have a previous backup you can restore it from there, Or from BlackBerry Protect if using .

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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