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BlackBerry® Curve™

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New Contributor
sports132
Posts: 2
Registered: ‎03-17-2010
My Carrier: sprint

my phone wont turn on but the red light flashes

i was installing the update for blackberry app world when it was done i turned off my phone now it wont turn on but a red light flashes for about 15 seconds then goes off i plugged it in to my computer and it doesn't show up and charging it doesn't help either

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Hall of Famer II
sdgardne
Posts: 46,024
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: my phone wont turn on but the red light flashes

Hi and Welcome to the Forums!

 

Leave it to charge, powered off, for 2 hours. Try again. Watch the screen closely for any error codes or messages.

 

Sadly, it sounds like perhaps something went wrong during the update and the BB is now a brick that will require some recovery actions. But let's see again after a couple of hours of attempted charging have passed.

 

Best.


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New Contributor
sports132
Posts: 2
Registered: ‎03-17-2010
My Carrier: sprint

Re: my phone wont turn on but the red light flashes

well ive been charging for two hours and it is still the same

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Hall of Famer II
sdgardne
Posts: 46,024
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: my phone wont turn on but the red light flashes

[ Edited ]

OK then...one more thing to try before we declare the BB itself toast (and, thereby, your data on it already lost). A different battery. Perhaps your battery went bad somehow. I suggest you find a different (already fully charged) battery to use and see if the BB functions. Sometimes the folks in your carriers cell phone shop will help with that.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.