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BlackBerry® Curve™

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New Contributor
khirin
Posts: 4
Registered: ‎01-25-2013
My Device: curve 3G 9300
Accepted Solution

my track pad doesn't respond

hyee there.. i really need help now about my blackberry track pad..

 

how to solve track pad that doesn't give any respond when i reboot..

 

 

1) when i reboot my blackberry my track pad doesn't move up side down and left to right..when i click the track pad..its also doesn't respond.it just stuck..]

2) i already reboot it for many times but it doesn't give any respond to the track pad..

 

please give me some help..i really really need right now...

Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: my track pad doesn't respond

Hi khirin,

 

Welcome to BB Community...

 

Try these steps, might help u...

 

Take out the battery when ur BB is switched ON...now press the track pad and keep it pressed for 5 seconds...repeat it 1-2 times and then reinsert the battery after 1-2 mins and let ur BB restart...

 

now see, if ur issue has been solved or not...

 

NB-even if the issue solves, this is a temporary solution...better, get the trackpad replaced from an authorised BB Service Center...do take a backup b4 taking ur BB to a service center...

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up... :Yes:
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
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New Contributor
khirin
Posts: 4
Registered: ‎01-25-2013
My Device: curve 3G 9300

Re: my track pad doesn't respond

sometimes the trackpad respond but sometimes it doesn't respond..it just can click but cannot move up side down and right to left
Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: my track pad doesn't respond

Hi,

 

In my last post only i said that even if this works, it might be a temporary solution...normally this solution works for few hours or even few days, depending on the condition of the trackpad...sry, it didnt worked for u...if u want, u can repeat the process again, but best would be to get ur trackpad replaced ASAP...

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up... :Yes:
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
_______________________________________________________________________________________________
New Contributor
khirin
Posts: 4
Registered: ‎01-25-2013
My Device: curve 3G 9300

Re: my track pad doesn't respond

i just want to know..

are the blackberry warranty (brightpoint) cover for track pad repair.?